• This Ground Delivery option has the least impact on the environment, as it emits 92% less CO2 than Air Delivery*
  • Fee: Complimentary for all orders
  • Delivery Express Timing: 1-7 business days from the time you receive the shipping confirmation email
  • Exceptions:
    • If a Green Delivery order is placed over the weekend, the earliest it will ship is Monday
    • Additional validation may be required for all orders and can delay delivery

* e.g. (on average) for shipments to the US mainland

SHORT DESCRIPTION

  • Orders may take 24 to 36 hours to process. Once your order has been processed, you will receive an email confirming your order has shipped
  • Shipping fees and timing begin when you receive the shipping confirmation email
  • Additional validation may be required for some orders and can delay delivery
  • To track your order, visit your MySTNSLV account or shipping confirmation email
  • Scheduled Concierge Deliveries will receive text message tracking notifications from our courier

NEXT BUSINESS DAY DELIVERY

  • Fee: Complimentary for orders £5,000 and above
  • Delivery Timing: Orders placed before 3:00 pm GMT Monday to Friday or 11:00 am GMT on Saturday should ship the next business day. If an order is placed after this time, it will be processed the next business day. Times may vary slightly depending on source location.
  • Exceptions:
    • Orders placed after the cutoff, on Sundays, or holidays will be processed the following business day
    • Some zip codes are not available for this service
    • Additional validation may be required for all orders and can delay delivery

SCHEDULED CONCIERGE DELIVERY

Available in select zip codes (Monday - Sunday, excluding holidays). Please enter your zip code at checkout to confirm eligibility.

  • Fee: Complimentary for orders £10,000 and above
  • Delivery Timing: Delivery from Monday to Sunday from 11:00 am to 9:00 pm GMT. Same day service is available for orders placed before 1:00 pm GMT for London (check with your account manager for a full list of cities at checkout). Your shopping bag will be hand delivered by our Concierge during a 2-hour time slot of your choice. You will receive SMS notifications regarding your order, and carrier charges may apply.
  • Exceptions:
    • If you miss the delivery attempt, we will contact you to reschedule
    • Due to the high value of our products, there will be a signature required on all Scheduled Concierge Delivery orders

PERSONALIZED PRODUCTS

  • Fee: Complimentary Green Delivery
  • Exceptions: Next Business Day Delivery, Saturday Delivery, and Scheduled Concierge Delivery are not available. Additional validation may be required for all orders and can delay delivery

STANDARD DELIVERY

  • Fee: After placing an order, a personal manager will contact you for an individual offer depending on your location
  • Delivery Timing: 3 to 14 business days

COLLECT IN STORE

Have your order delivered to the store of your choice within 1 business day, now available in select STNSLV stores.

  • Fee: Complimentary for all orders
  • Delivery Timing:
  • Collect-in-Store orders placed by 12 pm GMT Monday - Saturday, will be delivered to the store of your choice in 1 business day for in-stock items​
  • Exceptions: Collect-in-Store orders placed on Sunday will be processed the following business day. Additional validation may be required for all orders and can delay delivery

    HOW TO COLLECT IN STORE

    • Notification: You will receive an email and text message confirmation notification when your order is ready to be collected from the store
    • Collecting yourself, you need:
      1. Original method of payment or Apple Pay confirmation
      2. Government-issued photo identification
      3. Confirmation email
    • Representative needs:
      1. Original method of payment or Apple Pay confirmation
      2. Purchaser's government-issued photo identification
      3. Representative's government-issued photo identification
      4. Confirmation email

    • PRÊT-À-COUTURE item: If you are picking up a PRÊT-À-COUTURE item, please note that not all STNSLV locations offer fitting rooms and alterations. 

    • If you do not collect your order: Your order will be available in-store for 14 days. If not collected, it will be sent back and your original method of payment will be refunded, except personalized items, hot stamped products, personalized products, engraved products, Made-to-Order items and Couture series.

    SIGNATURE REQUIRED

    Signature is required on all shipments.

    The above processing and delivery costs are for merchandise pictured and described on STNSLV.uk costs are calculated according to the total cost of the merchandise in your order. All prices reflect GBP currency. Scheduled Concierge Delivery orders are delivered via our courier, all other orders are shipped by delivery service.

    Consult our full Terms of Sale for further information.